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Have questions? We're here to help you optimize your product feeds.
Common Questions
How do I get started with CassiaFeed?
Simply sign up for an account, upload your product feed CSV, and our AI will analyze and optimize it for Google Merchant Center. You'll get actionable insights and a download-ready feed in minutes.
What file formats do you support?
We support CSV files from Shopify, WooCommerce, and other major eCommerce platforms. Our AI automatically detects the format and maps fields correctly.
How does the points system work?
Purchase points in advance and use them for feed uploads, AI scans, optimizations, and other actions. Points never expire and pricing is transparent - you only pay for what you use.
Is my data secure?
Absolutely. We use industry-standard encryption, secure cloud storage, and never share your product data with third parties. You maintain full ownership of your data and can delete it anytime.
Can I get a refund?
While point purchases are final, unused points never expire. If you're experiencing issues with the service, please contact us at contact@CassiaFeed.com and we'll work to resolve any concerns.